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Every message is read by a person. Pick the route that fits and the subject line is filled in for you, which is how it reaches the right person first time.

AsterNym is operated by Moat Ventures, registered in Hong Kong; registered address available on request. One address, hello@asternym.com, routed by subject. We reply within 30 days, usually much sooner.

Technical supportSomething broken, blank or refusing to let you in.Tell us where it happened and what you saw. Screenshots help. Never send passwords or payment-card details.Include: The page address · What you did and what happened · Device and browser · Roughly when · Your account email, if you have oneGet technical support →Report a readingA sentence that is wrong, hurtful or crosses a line we say we keep.Send the page link and the exact wording. If it breaks one of the limits on What we won't tell you, say which. We read every report, fix what is wrong and tell you what we changed.Include: The page link · The sentence, quoted · Why it is wrong or harmfulReport a reading →Calculation correctionA placement, number or date you believe we got wrong.Say what you expected and what you got, and which calculator. Most differences come from conventions (house system, ayanamsa, node choice, dasha year length); each page states ours. If ours is wrong under its own stated rules, we fix the engine and publish the change.Include: Which page or calculator · Your birth details, if you are happy to share them · What you expected, and from which calculator or convention · What AsterNym showedQuery a calculation →Famous-profile correctionA famous birthday, place or time that looks wrong.Send the profile link, what is incorrect and your source. Evidence is weighed in the order below; a well-sourced correction is applied and the profile's source list updated.Submit a correction →Star dedication orders and giftsAn order, a registry page, a gift on its way.Include your dedication or order number. Delivery, renewals, cancellations and refunds all come through here. Keep payment details to yourself; we never need them by email.Ask about an order →Star registry and astronomyA question about a star itself: its data, its name, its visibility.Catalogue positions, IAU names, why a star was or was not chosen, how the Birth-Sky Star is selected. Astronomy questions get an astronomy answer, with the source.Ask about a star →Privacy and personal dataAccess, correction, deletion or a question about what we hold.You can delete your account and its stored information from your account settings. For anything else, email from the address on your account with the subject "Privacy request". We may ask you to confirm the account is yours. We answer within 30 days.Make a privacy request →Practitioners and expertsYou practise one of these systems and disagree with a convention we chose.We want to hear it. Name the convention, the alternative and the reference you would cite. Conventions are declared per page and versioned; when we change one, the change is published with the reason.Challenge a method →PressWriting about AsterNym.Tell us who you are, the outlet and your deadline. We can explain any calculation on the site and show its workings.Contact us for press →Something elseAn idea, a partnership, a question that fits nowhere above.Send it. It reaches the same people.Contact AsterNym →

How we weigh a correction

For famous profiles and reference facts, evidence is ranked. Strongest first.

  1. 1. A birth certificate or official record (for a public figure, a published birth record or a biography citing one).
  2. 2. A primary source in the person's own words: an autobiography, a dated interview, an official site.
  3. 3. A reference work with a citation: Wikipedia with its sources, a national biography, Astro-Databank with a Rodden rating.
  4. 4. A news report naming the date and place.
  5. 5. A fan site, social media post or uncited listing. These are noted but do not change a profile on their own.

A famous person, or someone authorised to act for them, can ask for a profile to be corrected or removed through the privacy route above.

hello@asternym.com
A person reads every message and replies within 30 days.